1. Receive & Store
Once we receive your products (directly from you or from your suppliers), we check & verify the quantities pre-alerted to us.
We will immediately report to you the list of received items, as well as any noticed non-conformity and update you stocks accordingly in our WMS system. All products are stored in a secured facility and handled with care by quality people.
2. Manage Orders
Each time you have, one or many orders to prepare, then you can send us a list, we will agree together on the best way to transfer to us your requests, by emails, excel files, electronic data transmissions, APIs, order information that we pickup from your own system, or even directly from your selling platform.
Orders will be immediately processed, and we will make sure that all data is well integrated, without data loss, and prepared for processing the order and delivering the shipment without challenges.
3. Pick & Pack
As each of your customers have made a different purchase, then we must be very careful in preparing every shipment.
The processed orders will then be picked from the shelves, each one based on the required list of content, then carefully put in the shipping envelope or box. If packing is required then we will make sure it is done, in a package that fits your image.
4. Manage Stock
Once all shipments are sent out for delivery we will make sure to confirm that any product that was sent out will be removed from the stocks.
Our team will make sure that the stocks are updated on every event: when the products are received from your suppliers, when the products are sent out for delivery, or when shipments are returned back to our warehouse.
All events are automatically transmitted to you daily, weekly, or monthly, including all your stock status, and the frequency is based on your requirement.
5. Flexible Delivery
Based on your requirement for the delivery terms we will print the related label for the shipment, and attach the needed shipping documents, then send for delivery.
We will either chose the transport company that can fit your needs the most, or give you the options to chose any agent that we have a contract with.
Emails & SMS are sent automatically to advise customers and inform them about the delivery of their shipments as well as the carriers’ name and house airwaybill numbers.
6. Smart Tracking
Customers are able to track their shipments on our website, request updates, or address changes. You can have full visibility on the shipments, events and receive automatic status updates or specific notifications when available.
Our system is fully integrated with all our transport partners. The system can consolidate all different tracks into a unified code list to simplify your life.
7. Customer Service.. with Care!
Every day we follow all the shipments that are in transit, and we make sure to contact the transport agents, to reschedule deliveries, correct addresses, inform customers of the status of their shipments, and communicate with you for additional instructions.
No need to bother anymore for finding the right contact, and following after your claims, we do it all for you.
8. Intelligent Reporting
The most important is that you are informed of all what relates to your shipments, and therefore we catered the essential reports that can fit well for your needs. Yet we are always flexible, and continuously developing reports that you need if not yet available.
Most of the reports are automated, but some are manually customized due to additional requirements, with one purpose: to give you the visibility that you want, and from your own perspective.